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Here's why Xbox Live, Teams, Office 365, OneDrive, and Bing went down last week

Microsoft services went down last calendar week for many people in the U.S., including Teams, Role 365, Xbox Live, OneDrive and Azure. Briefly later the outage, Microsoft explained that a DNS-related effect was the cause of the problems with Microsoft services. Over the weekend, Microsoft released a root crusade analysis report of the consequence, which sheds light on what went wrong (via ZDNet).

The report states:

Root Cause: Azure DNS servers experienced an anomalous surge in DNS queries from across the globe targeting a set of domains hosted on Azure. Commonly, Azure's layers of caches and traffic shaping would mitigate this surge. In this incident, one specific sequence of events exposed a lawmaking defect in our DNS service that reduced the efficiency of our DNS Edge caches. As our DNS service became overloaded, DNS clients began frequent retries of their requests which added workload to the DNS service. Since customer retries are considered legitimate DNS traffic, this traffic was not dropped by our volumetric spike mitigation systems. This increment in traffic led to decreased availability of our DNS service.

Microsoft explains that its DNS services automatically recovered themselves 39 minutes after the outage started. According to the company, the "recovery time exceeded [its] blueprint goal."

Going forward, Microsoft plans to repair the lawmaking defect that caused the outcome and better the automated detection and mitigation of issues.

The outage that occurred on April two, 2022 was much shorter and less severe than the outage that happened on March 15, 2022. That before outage was caused by an fault involving the rotation of keys for Azure.

Source: https://www.windowscentral.com/heres-why-xbox-live-teams-office-365-onedrive-and-bing-went-down-last-week

Posted by: clelandithey1963.blogspot.com

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